Privacy Policy

Introduction

NovaVision S.L. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website novavision.world and use our services.

Data Controller Information

The data controller for your personal information is NovaVision S.L., a company registered in Spain with registration number B-95678349. Our registered office is located at Paseo de la Castellana 17, 07748 Palma de Mallorca, Balearic Islands, Spain.

Data Collection

We collect information about you in various ways when you use our services. The data we collect includes:

• Personal identification information (name, email address, phone number)
• Educational background and professional experience
• Programme preferences and training interests
• Communication records and correspondence
• Website usage data and analytics information
• Payment information for course enrolments
• Technical information about your device and browser

How We Use Your Information

We use the personal information we collect for various purposes, including how we use your data to provide and improve our services:

• To provide and deliver our training programmes and services
• To process enrolments and manage your account
• To communicate with you about courses, schedules, and updates
• To provide customer support and respond to inquiries
• To improve our website, services, and user experience
• To send marketing communications about relevant programmes
• To comply with legal obligations and regulatory requirements
• To detect and prevent fraud or security breaches

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract: To perform our contractual obligations when you enrol in our programmes
• Legitimate Interest: To improve our services and communicate about relevant opportunities
• Consent: For marketing communications and optional data processing activities
• Legal Obligation: To comply with applicable laws and regulations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We may share your personal information in the following circumstances:

• With service providers who assist us in delivering our programmes
• With certification bodies for programme accreditation purposes
• With payment processors to handle course fees
• With legal authorities when required by law
• In connection with business transfers or mergers
• With your explicit consent for specific purposes

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically, we retain student records for seven years after course completion, contact information for three years after last interaction, and marketing data until you withdraw consent.

Your Rights

Under GDPR and applicable privacy laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for consent-based processing

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection principles.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you access through our website.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us using the following information:

Supervisory Authority

You have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos) if you believe we have not handled your personal data in accordance with applicable law.